Shipping policy

Shipping Policy — VREN

Thank you for shopping with VREN. This Shipping Policy explains how we process and ship your order, so you know exactly what to expect once you hit "checkout."

1. Order Processing Time

  • Orders are typically processed within 1-3 business days of purchase, Monday through Friday, excluding holidays.
  • Once your order enters preparation for shipment, we can no longer guarantee cancellation or changes to it. See our Return & Refund Policy for details on cancellations.
  • You will receive a confirmation email as soon as your order is placed, and a separate shipping confirmation email with tracking information once your order ships.

2. Shipping Time

  • Once shipped, orders typically arrive within 3 to 5 business days, depending on your location.
  • Total delivery time = processing time (1–2 business days) + shipping time (3–5 business days). Most customers can expect to receive their order within approximately 4 to 7 business days from the date of purchase.
  • Delivery times are estimates provided by our shipping carrier and are not guaranteed. Delays may occur due to weather, carrier issues, high order volume, or other circumstances beyond our control.

3. Shipping Rates and Coverage

  • We currently ship to addresses within the United States.
  • Shipping rates are calculated and displayed at checkout, unless a free shipping promotion is active. Free shipping offers, when available, will be clearly indicated on the product page or at checkout.
  • We are not currently able to ship to P.O. boxes, APO/FPO addresses, or international destinations outside the United States. [BORRA ESTA LÍNEA SI SÍ ENVÍAS A P.O. BOXES, APO/FPO O INTERNACIONAL]

4. Order Tracking

  • Once your order ships, you will receive an email with a tracking number and a link to track your package.
  • If you have not received tracking information within 3 business days of placing your order, please check your spam/promotions folder, then contact us at vren.supplements@gmail.com.
  • Please allow up to 24 hours for tracking information to update once your package has shipped.

5. Shipping Address

  • You are responsible for providing a complete and accurate shipping address at checkout. VREN is not responsible for orders shipped to an incorrect address provided by the customer.
  • If you notice an error in your shipping address, contact us immediately at vren.supplements@gmail.com. We will do our best to update it, but we cannot guarantee a change once the order has entered processing.

6. Lost, Stolen, or Delayed Packages

  • Delayed packages: If your tracking shows no movement for more than 5 business days, please contact us at vren.supplements@gmail.com and we will follow up with the carrier on your behalf.
  • Lost packages: If your tracking shows "delivered" but you have not received your package, please check with neighbors and building management, and allow up to 2 business days, as carriers occasionally mark packages as delivered slightly before arrival. If the package still cannot be located, contact us within 7 days of the delivery date so we can investigate with the carrier and arrange a resolution.
  • Stolen packages: VREN is not responsible for packages confirmed as delivered by the carrier but stolen after delivery. We recommend filing a report with the carrier and, where applicable, local authorities. We're happy to assist you in this process.

7. Multiple Shipments

If your order contains multiple items, they may occasionally ship separately or arrive on different days depending on inventory availability. You will not be charged additional shipping fees for split shipments, and you will receive tracking information for each package.

8. Subscription Shipments ("Subscribe & Save")

  • Subscription orders ship according to the frequency you selected at checkout, and follow the same processing and shipping timelines described above.
  • You will receive a reminder email before each recurring shipment, giving you the opportunity to modify, pause, skip, or cancel your subscription before it ships. See our Terms of Service for full subscription terms.

9. Contact Us

If you have any questions about your shipment or this policy, please reach out to us at:

Email: vren.supplements@gmail.com

Disclaimer: This Shipping Policy is provided as a general template for informational purposes and does not constitute legal advice. Actual processing and delivery times should reflect the real timelines provided by your fulfillment provider and shipping carrier.