Refund policy

Return & Refund Policy — VREN

Thank you for shopping with VREN. We want you to feel completely confident in every purchase you make with us. This Return & Refund Policy explains, in detail, how order cancellations, returns, exchanges, and refunds work for all orders placed through our website. Please read it carefully before placing an order. By purchasing from VREN, you agree to the terms outlined below.

If, after reading this policy, you still have questions, our support team is available at vren.supplements@gmail.com and will be happy to help.

1. Order Cancellations

We understand that plans change, and we want the cancellation process to be as simple and stress-free as possible.

  • You may cancel your order free of charge and at no cost to you, at any time before your order enters preparation for shipment.
  • Once an order has moved into our fulfillment process (meaning it has been picked, packed, or labeled for shipping), we can no longer guarantee that it can be cancelled, even if it has not yet physically left our facility. This is because our fulfillment system is automated and orders can begin processing within a short time after purchase.
  • If you wish to cancel, please contact us as soon as possible after placing your order, ideally within a few hours, to maximize the chance that your order can still be stopped in time.
  • To request a cancellation, please email us at vren.supplements@gmail.com and include your order number (found in your confirmation email), the name used on the order, and the reason for cancellation, if you'd like to share it.
  • If your order cannot be cancelled because it has already shipped, you may still be eligible to return it once received, following the return process outlined in Section 3 below.

1.1 Subscription Orders ("Subscribe & Save")

If you are enrolled in our Subscribe & Save program, additional flexibility applies:

  • You may pause, skip, modify the quantity of, or fully cancel your subscription at any time, free of charge, with no penalty and no hidden fees.
  • To avoid being charged for your next shipment, changes must be made before your next scheduled billing date. We recommend making any changes at least 48 hours before your renewal date to ensure they are processed in time.
  • You can manage your subscription directly through your customer account portal, or by emailing us at vren.supplements@gmail.com with your request.
  • Cancelling a subscription does not automatically entitle you to a refund for shipments already processed or delivered; those are handled under the standard return policy described below.

2. Return Eligibility Window

We offer a 14-day return window, calculated from the date your order is marked as delivered by the shipping carrier.

To be eligible for a return, all of the following conditions must be met:

  • The request to return must be initiated within 14 calendar days of the delivery date.
  • The product must be unopened, unused, and in its original, sealed packaging, exactly as it was received.
  • You must provide valid proof of purchase, such as your order confirmation email, order number, or receipt.
  • The product must not fall under any of the exclusions listed in Section 3 below.

Returns requested after the 14-day window has closed will not be accepted under any circumstances, except where required by applicable state or federal law.

We strongly encourage customers to inspect their order as soon as it arrives, so that any issues can be reported well within this window.

3. Non-Returnable and Non-Refundable Items

Because VREN is a dietary supplement intended for ingestion, certain restrictions apply for the health, safety, and protection of all our customers. The following items cannot be returned or refunded, except where the product was defective, damaged, or incorrect at the time of delivery:

  • Opened, used, or partially consumed supplement products. Once the seal on a supplement container or pouch has been broken, we are unable to accept it back into inventory for resale, in order to guarantee product safety and integrity for all customers.
  • Products marked as final sale, clearance, or promotional bundles explicitly labeled as non-returnable at the time of purchase.
  • Gift cards, which are non-refundable and cannot be exchanged for cash, except where required by law.
  • Items returned without prior authorization from our support team, or returned outside of the 14-day window.
  • Products purchased through a third-party retailer (for example, Amazon or a physical store), which must be returned according to that retailer's own return policy, not this one.

This policy exists to protect the safety of all our customers and the integrity of every product we ship, and is standard practice across the dietary supplement industry.

4. How to Start a Return

To make the return process as smooth as possible, please follow these steps:

  1. Contact us first. Email vren.supplements@gmail.com within 14 days of delivery. Please include your order number, the name on the order, and the reason for your return request.
  2. Wait for authorization. Our support team will review your request within [NÚMERO DE DÍAS HÁBILES, por ejemplo: 1-2 días hábiles] and, if approved, will send you a Return Authorization along with instructions on where to send the product.
  3. Package the item securely. Use the original packaging when possible, and include a copy of your order confirmation or the Return Authorization inside the box.
  4. Ship the item back. Send the package to the return address provided by our team. We recommend using a trackable shipping method, as VREN is not responsible for items lost or damaged in transit back to us.
  5. Inspection and confirmation. Once we receive your return, our team will inspect it to confirm it meets the eligibility requirements in Sections 2 and 3.
  6. Refund notification. We will notify you by email of the approval or rejection of your refund once inspection is complete.

Please do not send any product back to us without first receiving a Return Authorization. Unauthorized returns may be refused or delayed.

5. Refunds

Once your return has been received, inspected, and approved:

  • Your refund will be processed to your original method of payment (credit card, debit card, or other original payment method used at checkout).
  • Please allow 5 to 10 business days for the refund to appear in your account after approval. This timeframe accounts for processing by your bank or card issuer, which is outside of our control.
  • Original shipping and handling charges are non-refundable, unless the return is the result of an error on our part (for example, a damaged, defective, or incorrect item).
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
  • If a discount, promotion, or bundle offer (such as "Buy 2, Get 1 Free") was applied to your original order, your refund amount may be adjusted to reflect the actual price paid for the returned item(s), rather than the full listed price.
  • Refunds are issued only for the product price actually paid; we do not refund sales tax already remitted to the applicable state authority, where applicable, unless required by law.

6. Damaged, Defective, or Incorrect Items

We take great care in preparing every order, but we understand that issues can occasionally occur during shipping.

  • If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
  • To help us resolve the issue quickly, please include: your order number, a brief description of the problem, and clear photos of the product and its packaging as received.
  • Once verified, we will offer you a full refund or a free replacement, at your preference, at no additional cost to you, including no additional shipping charges.
  • You will not be required to return a damaged or defective item unless specifically requested by our support team.

7. Late or Missing Refunds

If your refund has been approved but you have not yet received it, please follow these steps before contacting us:

  1. Double-check your bank or credit card account statement again, as processing times can vary.
  2. Contact your credit card company directly, as it may take some time before the refund is officially posted to your account.
  3. Contact your bank, since there is often additional processing time before a refund appears, especially for debit card transactions.

If you have completed all of the steps above and still have not received your refund, please reach out to us at vren.supplements@gmail.com with your order number, and we will investigate further on our end.

8. Exchanges

We currently offer exchanges only in cases where the item received was defective, damaged, or incorrect. If this applies to you, please follow the process in Section 6 above and let us know that you would prefer an exchange rather than a refund.

We do not offer exchanges for reasons such as change of mind, incorrect flavor selection, or personal preference, given the consumable, single-use nature of supplement products once opened.

9. State and Federal Consumer Protection Rights

Nothing in this policy is intended to limit or override any rights you may have under applicable federal or state consumer protection laws, including any mandatory return, refund, or cooling-off period rights that cannot be waived by contract. Where a conflict exists between this policy and mandatory applicable law, the applicable law will control.

10. Contact Information

If you have any questions about this policy, or need help with a cancellation, return, refund, or exchange, please reach out to our support team:

  • Support Email: vren.supplements@gmail.com

We aim to respond to all inquiries within 24-48h

Disclaimer: This Return & Refund Policy is provided as a general template for informational purposes and does not constitute legal advice. Consumer protection laws vary by state, and additional disclosures may be required depending on where you operate or ship to. We strongly recommend having this policy reviewed by an attorney familiar with FTC regulations and applicable state consumer protection laws before publishing it on your live store.