Privacy Policy — VREN

Last updated: July 26, 2026

VREN.com is operated by this store and website, including the data, content, features, tools, products, and services we provide to give you, the customer, a curated shopping experience (the "Services"). VREN.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean any information that identifies, or can reasonably be linked to, you or another individual. Personal information does not include information collected anonymously or that has been de-identified so that it cannot be linked to you. We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you live, and what applicable law permits or requires:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items you view, add to your cart, save to your wishlist, or purchase, as well as items you return, exchange, or cancel, and your past transactions.
• Communications with us including information you provide when you contact us, for example when submitting a customer service inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including information from your device as you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology, or when they collect or process your personal information on our behalf.
• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and the items you're interested in, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased, added to your cart, or other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other information with anyone.
• Communicating with you. We use your personal information to provide you with customer support, respond to your requests, effectively provide you with services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners to provide marketing services and to show you advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you with third parties for personalized advertising and marketing purposes, based on your online activity across different businesses and websites.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, for example to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship With Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services on our behalf. To help provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and other third parties, who may be located in countries other than the one in which you reside. In addition, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and insights derived from your interactions with our store, other merchants, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights with respect to the use of such information for these purposes. To learn more about how Shopify uses your personal information and about the rights you may have, you may review Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information here: link to Shopify's privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you access links that take you to non-affiliated sites not controlled or operated by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of these sites, including the accuracy, completeness, or reliability of any information found there. Information you provide on public or semi-public venues — including information shared on third-party social networking platforms — may also be visible to other users of the Services and to users of those third-party platforms, without limitation as to its use by us or third parties. The inclusion of a link on the Services does not by itself imply an endorsement of the content of such platform or of its owners or operators, except as disclosed on the Services themselves.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the applicable age of majority in your jurisdiction. If you are the parent or guardian of a minor who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need it to maintain your account, to provide you the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

• Right to access. You may have the right to request access to personal information that we hold about you.
• Right to delete. You may have the right to request that we delete personal information we maintain about you.
• Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.

If you are a resident of the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations under local law, you may also exercise the following rights in addition to those listed above:

• Right to restrict or object to processing. You may have the right to ask us to stop or limit our processing of your personal information for certain purposes.
• Right to withdraw consent. Where our processing of your personal information is based on your consent, you have the right to withdraw that consent. This will not affect the lawfulness of any processing conducted on the basis of your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services, or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the rights you may have — including with respect to information processed by Shopify — you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs), or any equivalent contract issued by the relevant competent authority in the UK, as applicable, unless the transfer is to a country that has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last updated" date, and notify you of any changes as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at vren.supplements@gmail.com or contact us at 57 Calle de Alejandro Sánchez, 28019 Madrid, Madrid, Spain. For the purposes of applicable data protection law, we are the data controller of your personal information.